Homelessness Support

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Important Information

​I don’t have anywhere to sleep tonight, can you help?

We do not provide housing. If you are in crisis please call the Barwon Housing and Homeless Support Service on 1800 825 955 (free call) who will complete an assessment and referral.

Bethany Community Support provides case management support to people experiencing homelessness or at risk of becoming homeless. Access to our homelessness services are via the Barwon Housing and Homeless Support Service who can be contacted on 1800 825 955.

Our housing programs include:

Homelessness support program

This program provides case-managed support to families who are experiencing homelessness or who are at risk of homelessness, including:

  • 6 weeks interim response program
  • Short-term crisis support program
  • 12 month transitional support program

Eligibility

  • Must be wait-listed at the Salvation Army Adult Entry Point.
  • Single parent or couples aged 25+ with dependent children in their care.

    How to access this service

    All referrals for this program are made by Salvation Army Adult Entry Point.

    Locations that this service is provided in

    Geelong region only

    Intensive case management program

    This program is for people experiencing long-term homelessness and who have significant support needs.

    Eligibility

    Individuals or families who are experiencing chronic and/or episodic homelessness over a minimum period of two years including sleeping rough, being at risk living in a range of sub-standard accommodations, and having had to move many times.

    How to access this service

    All referrals to the Intensive case management program are to be emailed to housing@bethany.org.au using our housing services referral form.

    Locations that this service is provided in

    Geelong region only

    A Place to Call Home program

    This program provides case management support to families in properties for up to 12 months which is then converted and transferred to long-term Public Housing property.

    Eligibility

    • Families with dependent children in their care.
    • Families must be residing in crisis accommodation or transitional housing.
    • Families must have an approved application on the Victorian Housing Register. Families must have a proven level of stability.
    • Families must have demonstrated links to the local community.

    How to access this service

    A support agency must access this service on your behalf. Support agencies are notified of vacancies when one arises.  Agencies must complete A Place To Call Home Referral Form and email this to housing@bethany.org.au.

    Locations that this service is provided in

    Geelong region only

    Homeless Children’s Specialist Support Service

    The Homeless Children’s Specialist Support Service (HCSSS) supports families who are experiencing homelessness for a period of up to 12 months. The focus of this service is on reducing the impact of homelessness on children.

    How to access this service

    If you’re having trouble with your housing and would like to access this program, please call us on (03) 5564 0700 or email intake@bethany.org.au

    Locations that this service is provided in

    Warrnambool region only

    Frequently asked questions

    Who is considered to be experiencing homelessness?

    Anyone who is currently couch surfing, living in transitional, emergency accommodation, sleeping in their cars or sleeping rough. The definition of homelessness is broad – we recognise that everyone’s situation is different. 

    How can you help me?

    We will talk with you and ask you about your goals and what you need. We then work alongside you to help you achieve the outcomes you’re looking for to help you stay in your home. We’re focused on supporting you to maintain long-term housing, building on your strengths and capabilities. 

    You’ll have a case manager – someone who will meet with you regularly to support you with you as you work towards your goals. This might be weekly in the beginning, and less frequent as time goes on.  

    How can I help?

    We really appreciate feedback from people who use our services. We encourage you to let us know what we are doing well and what we could do better.  

    Further resources

    General homelessness support services 

    Homelessness Advocacy Service

    To access support, please contact HAS Advocate Angela

    Call 1800 066 256 or 8415 6213

    Email angela@chp.org.au

    Justice Connect

    Call 03 8636 4400

    Council to Homeless Persons

    Call 03 8415 6200 

    Barwon Housing and Homeless Support Service

    Call 1800 825 955 

    Services in Geelong 

    Geelong Food Relief Centre

    Call 03 5278 6588 

    Services in Warrnambool 

    SalvoConnect Warrnambool – Crisis and Supported Accommodation

    70 Henna St, Warrnambool VIC 3280

    Call 03 5564 9111 

    Brophy Transitional Housing Support Service and Crisis Accommodation Program 

    210 Timor St, Warrnambool VIC 3280

    Call (03) 5561 8888

    Your situation is unique, but you don’t need to struggle alone. We are here to help.

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