Emergency relief

At your appointment, we will: 

• talk with you about your circumstances and what financial difficulties you’re experiencing 
• discuss emergency relief support we may be able to provide – things like supermarket vouchers and help with household bills 
• connect you with other services that may also be helpful, like financial counselling 

The demand for our emergency relief program is high and we ask that you only use this service in urgent situations.  The program is designed to assist you once.  If you need ongoing support, we can help connect you with other services like financial counselling services, government concessions and grants, as well as other organisations that offer emergency relief and food relief.   

In our program we offer supermarket vouchers and help with overdue bills that you’re having difficulty paying. If you have other financial commitments that you can’t pay, ask us when you get in touch and we’ll let you know what we might be able to do to help. 

Yes, definitely.  We will make a time to call to speak with you over the phone. We can provide our emergency relief support remotely too – including sending supermarket vouchers to your email or phone. If it’s a bill, you can send a photo from your phone to us, or we’ll find a way that works best. Our focus is on providing remote help however we can. 

Once we understand your circumstances financial difficulties, we’ll let you know whether we can assist you as well. We might also be able to refer you to another service, like a financial counsellor. 

Get in touch and we’ll speak with you about your circumstances and financial difficulty. Not having a Centrelink benefit or Healthcare Care Card doesn’t necessarily mean we can’t help. If it’s urgent, we’ll do our best to help however we can.