BCYF & Bethany have merged! Our two like-minded not-for-profit organisations are now Meli. Learn more

Gambler’s Help: support for gamblers and people around them

For some of us, gambling can become a problem. A gambling problem impacts many areas of a person’s life, including the lives of their family, friends, work colleagues, venues, and the broader community.

If you are concerned about your gambling, our team at Bethany Community Support can work with you to:

  • assess your gambling
  • understand the changes you can make
  • take steps to regain control over your gambling
  • make and maintain changes that you feel good about

We also offer support to people who are affected by somebody else’s gambling. You can access therapeutic and financial counselling.

Bethany’s Gambler’s Help program includes:

Therapeutic counselling
Therapeutic counselling is a place where you can talk about your experiences of gambling in a safe, confidential, and non-threatening environment. You can choose to have your session face-to-face, on a video call, or over the phone.

Financial counselling
We have financial counsellors available to answer any questions you have about the financial aspect of your gambling, and help you access options to manage your finances. We can provide information about:

  • payment plans for bills
  • other debt recovery processes
  • government concessions and entitlements.

Support for venues, schools and communities

Gambling can be very damaging – to individuals, families and communities. We work with communities, schools, venues and policymakers to reduce the risk of harm. Find out more information on our community and school education programs.

How to access this service

Call our team during business hours on (03) 5278 8122

Email: intake@bethany.org.au

After hours: 1800 858 858 or www.gamblershelp.com.au

Alternatively, please complete the Gambler’s Help Intake Form.

Frequently asked questions

Do I have to stop gambling to access services?

All our services are available to people who continue to gamble. Bethany’s Gambler’s Help program uses a harm minimisation approach to help you control or stop your gambling habits. 

Is there any cost for the service?

No – our gambler’s help services are free and confidential. 

Who can access gamblers help services, including counselling?

Gambler’s Help is available to all people impacted by gambling, including family members, friends, employers and carers. 

What does financial counselling do?

Speaking with a financial counsellor can guide you to make financial decisions that best serve you. Counsellors offer practical suggestions and tools to manage your finances, and work alongside you to make the changes you want. Financial counselling can also help you feel better, and more in control.

Does the service have access to interpreters?

Yes. If English is not your preferred language, you can ask to use an interpreter. 

Further resources

Download Bethany’s Gambler’s Help toolkit

Download Bethany’s Property Managers toolkit

Gambler’s Help hotline: 1800 858 858 or talk online

Support, information and counselling services available 24 hours a day, 7 days a week.

Gambling Help Online: a free service for people affected by gambling, including:

  • 24-hour assistance
  • information about gambling and how to seek help
  • professional, confidential counselling for people impacted by gambling, including friends and families
  • financial counselling

Victorian Responsible Gambling Foundation

Your situation is unique, but you don’t need to struggle alone. We are here to help.