Service User Support and Liaison

About the Role:

Bethany is excited to advertise for the role of Service User Support and Liaison. This position is a full time fixed term contract (end date 2 September 2022) and will be reporting to the Bethany Group Access, Intake and Referral Manager. The core purpose of this role is to provide the first point of contact for external stakeholders and prospective service users seeking information on the broad range of services offered by Bethany Community Support (BCS) and Bethany Kindergarten Services (BKS) through telephone inquiry or in person for Bethany Community Support.

Key Responsibilities: 

  • Front of house duties including greeting service users and external stakeholders, assisting visitors to sign in, accepting and facilitating office mail delivery.
  • Answer incoming phone calls from prospective and current service users, volunteers, external stakeholders, funding bodies and Bethany staff.
  • Connect services users to Bethany’s Directions team for further support, using professional judgment to determine suitability
  • Provide information on BCS services and programs
  • Provide initial information on kindergarten services, centre locations, and direct enquires related to fees, enrolments and vacancies to the specific service teams within BKS

About you:

  • Certificate III in Community Services or equivalent work experience in office administration or similar role
  • Excellent communicator with strong interpersonal, written and oral communication skills
  • Empathy and reflectiveness; ability to understand experiences and viewpoints of others. Aware of the impact of personal conduct on others
  • Ability to establish effective working relationships with service users, staff and external stakeholders whilst working in a fast paced, dynamic environment

What we offer

  • A diverse and inclusive environment
  • Flexible working arrangements
  • Salary packaging
  • Employee Assistance Program

How to apply

Please submit your application including a resume and a separate document addressing the selection criteria to employment@bethany.org.au by 5pm Wednesday 27th October. You must address the Key Selection Criteria to be considered for this position.

For a confidential discussion about the position please contact Manager Access Intake and Referral ph: 0455 524 863, or employment@bethany.org.au

In order to comply with mandatory Child Safety Standards, all employment is subject to a valid and current Police Check and Working with Children Check.

Bethany celebrates diversity and encourages applications from people of all cultures, backgrounds and identities to apply. 

Position Description

Placement Support Case Worker

Introduction to role: 

Bethany is excited to advertise for the full time (part time considered) ongoing role of Placement Support Case Worker. The Placement Support Case Worker is part of the Kinship Care team, which is located within the Practice Development and Family Connections Division and reports directly to the Team Leader, Kinship Care. The Kinship Care Service provides service within the City of Greater Geelong, Borough of Queenscliff, Surf Coast, Colac and Corangamite Shires.

Key Responsibilities: 

  • Providing support to children and young people placed with kinship carers approved by the DFFH through the completion of carer assessments for new kinship carers within the First Supports component of the program.
  • Working collaboratively with children, young people, extended families and professionals to establish and maintain kinship care placements.
  • Providing a range of information, education, referral and support activities to kinship carers in Geelong, Surf Coast, Colac and Corangamite areas.
  • Providing direct case management support for children who are in longer term placements including supporting move to permanency arrangement.

 Skills and Attributes: 

  • A relevant tertiary qualification in Social Work, Psychology or a related discipline.
  • Solid understanding of strengths based, attachment and trauma informed, child centred, and family focused case work and case management.
  • Comprehensive understanding of relevant risk and needs assessment frameworks and their application.
  • A sound knowledge of service responses and interventions that can positively impact on a child’s development, and promote positive behaviour change and increased carer capacity.
  • An understanding of the inter-generational factors between extended family members that can promote and impede their capacity to collaboratively provide good care of a child.
  • Well-developed written skills to prepare detailed, logical and concise reports, case notes, court documentation and maintain client records and agency databases.

How to apply

To apply for this exciting opportunity, please submit your application including a resume and cover letter addressing the key selection criteria to employment@bethany.org.au  by 9am 1 November 2021.

For further information please contact Julie English, Manager Kinship Care on 0455 496 635.

In order to comply with mandatory Child Safety Standards, all employment is subject to a valid and current Police Check and Working with Children Check.

Bethany celebrates diversity and seeks to engage respectfully with people of diverse experiences and backgrounds. 

Position Description

Family and Community Engagement Worker

Bethany is excited to advertise for the role of Family and Community Engagement Worker within the Connect Up Program. This position is a full time fixed term to 31 October 2022. The core purpose of this role is to provide targeted early intervention responses with a focus on families with children aged 0 – 12 years. Workers are co-located across identified community platforms such as Community Hubs, school and kindergartens in high needs areas of Geelong and offer a range of community development activities as well as individual family support. Each worker is responsible for a local area to build relationships with parents and professionals and deliver place-based responses meeting the local need.

Key Responsibilities:

  • Manage appropriate delivery of a range of interventions provided to families through the program to ensure:
    • A focus on best interest of the child/young person
    • Identification of individual family and children’s support needs
    • Development and regular monitoring and reviewing of Family Action Plans in consultation with the family, including Outcome Star
    • Alignment to MARAM framework
    • Navigation of the service system and engagement of relevant service providers to maximise the child/family’s quality of life
    • Advocating and promotion of the rights of children and families
    • Work respectfully with all children and families to ensure that services provided are culturally appropriate
    • Ensure families have the opportunity to have meaningful and consistent input into decisions that affect their lives
  • Provide a range of interventions to individual families in response to identified need within a case management framework
  • Co-ordinate and facilitate the provision of school based and early years activities, including parenting programs, parent engagement programs and supported playgroups, with the aim of increasing parent participation and enhancing relationships between families, schools/kindergartens and other community services
  • Maintain accurate DHHS and DSS data as required by the funding body and the organisation, and participate in periodic evaluation and program performance reporting.

About you:

  • A tertiary qualification in Early Years, Social work, Psychology or other related Behavioural sciences at degree or diploma level.
  • Demonstrated capacity to engage with children and parents and knowledge and experience in providing a range of family interventions
  • Demonstrated capacity to provide high level collaborative work practices with families, schools, Early Childhood Education Centres (ECEC) and other relevant service providers.

What we offer

  • A diverse and inclusive environment
  • Flexible working arrangements
  • Salary sacrificing
  • Employee Assistance Program

How to apply

To apply for this exciting opportunity please email your application including a cover letter, resume and statement addressing the selection criteria to employment@bethany.org.au by 5.00 pm, Thursday 28th October 2021.

In order to comply with mandatory Child Safety Standards, all employment is subject to a valid and current Police Check and Working with Children Check.

Bethany celebrates diversity and seeks to engage respectfully with people of diverse experiences and backgrounds. 

Position Description