We welcome your comments and feedback.

If you have concerns about the way you have been treated by a Bethany staff member or volunteer, or have a complaint about the service you have received, you may lodge a complaint.

We encourage you to speak directly with your worker in the first instance. If this is not possible, contact us via:


Mail: Bethany Community Support, 16 Ballarat Rd, Hamlyn Heights, VIC 3215

Phone: (03) 5278 8122

In person: Please ask our receptionist for a Complaint Form to complete