Housing services

We support an inclusive environment where people of all genders and ages, people living with a disability, First Nations people and people from LGBTI and CALD communities feel empowered to share their experiences and ideas; knowing that these will be valued and respected. Our staff are well-informed and sensitive to lived experiences. They understand the complexities and challenges people face when accessing services. We are committed to working with you to understand your needs.

I don’t have anywhere to sleep tonight, can you help? We do not provide housing. If you are in crisis please call the homelessness access point on 1800 825 955 (free call)

Bethany Community Support helps people who are having trouble with their housing arrangements. We have free programs for anyone who may be experiencing homelessness or may be at risk of becoming homeless. Access to our homelessness services are via the Homelessness Entry Point who can be contacted on 1800 825 955.

We may also link you with other community supports and resources who will advocate on your behalf if we believe they will support you to achieve a better outcome.

If you live in public housing or community housing and are having difficulties, we will work with you to:

  • maintain your tenancy wherever possible
  • make sure it’s a safe place for you
  • address any issues that contributed to you experiencing homelessness.

For more information about support for public housing and community housing renters, please call us on (03) 5278 8122.

If you are experiencing homelessness you can call 1800 825 955 (Homelessness Support Line).


Who is considered to be experiencing homelessness?

Anyone who has had periods where they’ve needed to couch surf, live in transitional or emergency accommodation provided by a homelessness agency, sleep in their car or sleep rough. The definition of homelessness is broad – we recognise that everyone’s situation is different.

How can you help me?

We will talk with you and ask you about your goals and what you need. We then work alongside you to help you achieve the outcomes you’re looking for to help you stay in your home. We’re focused on supporting you to maintain long-term housing, building on your strengths and capabilities.

You’ll have a case manager – someone who will meet with you regularly to support you with you as you work towards your goals. This might be weekly in the beginning, and less frequent as time goes on.

More broadly, what is being done to fix homelessness?

At Bethany, we’re committed to ending homelessness in Australia and believe that everyone has a right to safe, secure housing. We are actively supporting the Everybody’s Home campaign and encourage you to do the same.